Return and Exchange Policy

All other goods can be returned or exchanged if the goods are in their original condition and have not been used, together with the original card.

 At the time of receipt of the dress so that the store is informed by Whatsapp and then shipped the dress in time by the shipping company and the customer is responsible for shipping costs, the goods are shipped to us within a maximum of 12 hours of receipt or the goods will not be accepted.

If the product is found to be damaged, the effects of using or without the accompanying product card, Gawns Store apologizes for a refund in cash, and we will return the dress to the customer. If the product is intact and in its original condition, refunds will be made in accordance with the payment method available to Qawans Store. We have the right to refuse to return or replace the product if it is not in a condition to resell it.

Excluded from the above conditions are not allowed replacement and return for both wedding dresses and .dresses size 46 and above sold on request.

Also any dress which ordered specially for the customer and the boutique dosen't have, it is excluded from the return and exchange policy and will not be return or exchange.